The AI shopping assistant for ecommerce that answers the question before the tab closes
Convervo turns static marketing into conversations. Add one line of code to a product page and your AI shopping assistant answers sizing, compatibility, and shipping questions in real time — before a shopper closes the tab and leaves for good.
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Most cart abandonment isn't about price — it's about doubt. A shopper isn't sure if a product fits, whether it's compatible with what they already own, or how returns work, and rather than dig through an FAQ page or wait for a live-chat agent, they just leave. An AI shopping assistant for ecommerce closes that gap in real time: a small voice widget on the product page lets a shopper ask their actual question out loud and get an answer grounded in your real product catalog, in seconds, without leaving the page.
Convervo's AI shopping assistant is built the same way its AI voice assistant is built for storefronts and service businesses — a knowledge base of your real product information, guardrails on what it can promise, and every conversation logged as a lead or a qualified purchase signal. The difference for ecommerce is where it lives: not a QR code on a postcard, but one line of embed code on a product page, a collection page, or your entire storefront.
The problem
Ecommerce loses sales to unanswered questions, not just price
Product questions go unanswered
A shopper has one question before they buy, no one's there to answer it, and they leave without converting.
Cart abandonment hides real doubts
Sizing, compatibility, and shipping uncertainty quietly kill checkouts that would have otherwise closed.
Live chat doesn't scale after hours
A staffed chat widget is only as good as who's watching it — nights and weekends usually go unanswered.
How it works
From a product page visit to an answered question
A shopper visits your site
The AI shopping assistant widget is right there on the product or collection page.
They ask their real question
Sizing, compatibility, shipping, returns — out loud, no forms, no waiting.
It answers from your catalog
Using your real product information and business knowledge base.
You capture the signal
Transcript, summary, and intent land in your dashboard — a lead or a purchase signal.
Built for ecommerce
Why online stores choose Convervo
One line of code to install
Add the AI shopping assistant to a product page, a collection, or your whole storefront with a single embed snippet.
A knowledge base built from your catalog
Bulk-import your product catalog so the assistant answers from real SKUs, prices, and specs.
Guardrails around promises
Keep the assistant from promising shipping dates or discounts it isn't authorized to offer.
Transfer rules for high-intent shoppers
Route a shopper ready to buy a big-ticket item to a live sales conversation instead of ending the chat.
Always-on, every time zone
The assistant answers a 2am question from a shopper on the other side of the world exactly the same way.
See what shoppers actually ask
Track conversations by product page — which questions come up most, and which pages convert after a conversation.
Positioning
The conversational layer between your storefront and your next order
An ecommerce storefront is, by design, static marketing — product photos, spec sheets, and reviews that describe a product but can't actually talk about it. Add Convervo to your marketing and start talking to customers on the exact page where they're deciding whether to buy: the AI shopping assistant sits on the product page itself, ready to answer the one question standing between a browser and a completed order.
This is the same idea that powers Convervo's QR-code use cases for offline marketing, applied to your website instead of a postcard — you're turning every scan, click, or call into a real conversation, and for ecommerce, the "click" is a shopper landing on a product page. Convervo is the conversational commerce and lead conversion platform underneath all of it: the conversational layer between marketing and commerce, whether that marketing is a print postcard or a product page ad campaign that just drove someone to your site.
Example: 5,000 postcards produced 143 conversations, 47 qualified leads, and 11 sales.
The same conversational layer works whether the traffic comes from a mailbox or an ad click to a product page.
Questions
Ecommerce teams ask us this a lot
How hard is it to add to our store?
One script tag and a data attribute — no backend integration required. It works as a floating widget or embedded inline on a page.
Can it answer questions about specific products?
Yes — bulk-import your product catalog (name, price, SKU, description) and the assistant answers from that real data, not a generic script.
Will it process orders or payments?
No — it answers questions and captures purchase intent as a qualified lead. Checkout still happens through your existing store.
Does it work on mobile?
Yes — the widget is fully responsive and works the same way whether a shopper is on desktop or their phone.
Can we run it on just a few product pages, not the whole store?
Yes — embed it inline on specific product or collection pages, as a floating widget site-wide, or both, depending on where shoppers ask the most questions.
Turn every product page into a real conversation
Set up your AI shopping assistant for ecommerce in minutes and start answering the questions that were costing you sales.