Terms and Conditions

These terms govern your use of Convervo (the "Service"). By creating an account, you agree to them. If you're agreeing on behalf of a business, you're confirming you have the authority to do so.

1. The Service

Convervo lets you configure an AI voice assistant and make it reachable via QR codes and a website widget, backed by a knowledge base and product catalog you control. We may add, change, or remove features over time.

2. Your account

You're responsible for the accuracy of the information you provide, for keeping your login credentials secure, and for all activity under your account. Tell us right away if you suspect unauthorized access.

3. Subscriptions & billing

Paid plans are billed on a recurring basis as described at checkout. Trials, where offered, convert to a paid subscription unless canceled before the trial ends. Fees are non-refundable except where required by law or stated otherwise. You can change or cancel your plan at any time from your billing settings; cancellation takes effect at the end of the current billing period.

4. Acceptable use

You agree not to use the Service to:

• Violate any law, including telemarketing, robocall, and call-recording consent laws in the jurisdictions your callers are located in;
• Impersonate any person or business, or misrepresent that a caller is speaking with a human when they are not — your assistant must disclose it is AI;
• Upload content you don't have the rights to, or that is unlawful, deceptive, or harmful;
• Attempt to interfere with, disrupt, or reverse-engineer the Service.

5. AI-generated responses

Your assistant answers using the knowledge base and instructions you provide, but like any AI system, it can make mistakes, misunderstand a caller, or occasionally produce an inaccurate response. You're responsible for reviewing your assistant's configuration and knowledge base for accuracy, and for how you rely on its output — we don't guarantee the accuracy or completeness of anything it says.

6. Call recording & disclosure

Recording a phone conversation is regulated differently depending on where the parties are located — some places require only one party's consent, others require everyone's. You're responsible for configuring your assistant's disclosure and recording settings in a way that complies with the law where your callers are, not just where your business is.

7. Your content

You retain ownership of the content you upload (documents, product data, business information) and the leads/call data your assistant generates. You grant us a license to use it solely to operate and provide the Service to you — not to train general-purpose models or share it with other customers.

8. Third-party services

The Service relies on third-party providers (voice AI, embeddings, hosting, email, and payments — see our Privacy Policy for the current list). We're not responsible for outages or issues caused by those providers, though we'll work to minimize their impact.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DON'T WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ITS AI OUTPUT WILL BE ACCURATE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WON'T BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS OR LOST DATA, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM WON'T EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE.

11. Termination

You can stop using the Service and cancel your account at any time. We may suspend or terminate accounts that violate these terms, with notice where practical.

12. Changes to these terms

We'll update the date at the top of this page when these terms change, and post the updated version here. Continued use after a change means you accept the updated terms.

13. Contact

Questions about these terms? Email cyberdudeco@gmail.com.

This is a general template, not a substitute for legal advice specific to your business, jurisdiction, and how you actually use the Service — have it reviewed by a lawyer before relying on it, especially the call-recording, telemarketing, and liability sections.